Shipping Policy

Shipping Policy

Last Updated: 2025-03-12

Thank you for choosing XPlanter! We are committed to providing high-quality planters and ensuring that your orders are delivered safely and on time. Below is our shipping policy, including shipping areas, delivery methods, and any special shipping considerations.

1. Shipping Areas

We currently offer shipping to the following countries and regions:

• United States (excluding Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands)
• Canada (excluding remote areas)
• United Kingdom (mainland UK, excluding overseas territories)
• European Union (main cities only; some remote areas may not be deliverable)
• Australia & New Zealand (some remote areas may be restricted)

❌ We do not ship to the following regions:

• United States: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
• Canada: Nunavut, Yukon, and certain remote postal codes
• United Kingdom: Overseas territories (e.g., Falkland Islands, Gibraltar)
• European Union: Remote islands or regions (e.g., Azores, Canary Islands)
• Australia & New Zealand: Remote or hard-to-reach areas

📌 Important Notice: If your address is located in a remote area, you may see a “Not Deliverable” message during checkout. For any questions, please contact us at: support@xplanter.com

2. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive an email with tracking information.

3. Shipping Methods & Fees

We provide various shipping options to meet your needs:

• Free Shipping applies to orders over $50 (Standard Shipping only).
• Final shipping costs will be calculated during checkout based on your shipping address.

4. Order Tracking

• Once your order is shipped, you will receive an email with a tracking number.
• You can track your package through the Order Tracking page or the courier’s website.

5. Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are the buyer’s responsibility and are not included in the product price or shipping cost.
• We recommend checking with your local customs office to understand any potential charges before purchasing.

6. Lost, Stolen, or Damaged Packages

• If the package shows as “Delivered” but you have not received it, XPlanter is not responsible for any loss. Please check with neighbors or local post offices.
• For lost packages during transit, please contact us at support@xplanter.com, and we will assist you in filing a claim with the shipping carrier.
• If your package arrives damaged, please contact us within 48 hours of receiving the package, including photos of the damage, and we will assist you with a replacement or refund.

7. Shipping Restrictions

We do not ship to P.O. Boxes, military APO/FPO addresses, or certain remote regions.
If your shipping address falls into one of these categories, we will reach out to you to discuss alternative solutions.

8. Contact Us

If you have any questions about shipping or need assistance, please feel free to reach out to us:
📧 Email: support@xplanter.com
📞 Phone: +1 901 300 0264

Thank you for shopping with XPlanter. We look forward to fulfilling your order!