We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it—unworn or unused, with all accessories, and in its original packaging.
  • You must provide the order number or proof of purchase.

How to Initiate a Return

To start a return, please contact us first at support@xplanter.com.
Returns should be sent to one of the following addresses:

📍 Xplanter Fulfillment

  • 7001 Anpesil Dr, North Bergen, NJ 07047, USA
  • 2180 S Wineville Ave, Ontario, CA 91761, USA

⚠️ Before sending your return, please confirm the return address with us via email at support@xplanter.com.

Return Process

  • Once your return is approved, we will send you a return shipping label and detailed instructions on how and where to send your package.
  • Returns sent without prior approval will not be accepted.
  • The cost of return shipping will be deducted from your refund.

For any return-related questions, feel free to contact us at support@xplanter.com.